how to activate a comcast dvr converter

How to activate a comcast DVR converter
Posted By Kyle M. Brown List ViewGrid View

This guide is part of the Comcast series

Guides in this series:



Make: Comcast

Model / Product: Converter

Version: N/A

Objective / Info: How to activate a Comcast converter online. In this example a defective converter was exchanged for a working converter at a Comcast location and then activated over the Internet.


1
Open your browser and visit digitalnow.comcast.com and click the "I cant find either number" link.
2
Complete the phone number and zip code fields and click the "Continue" button.
3
Type in the answer to the question.
4
Click the "Activate" button in the "Activate Digital devices Ive already ordered" box.
5
Select the correct converter by matching the serial number on the screen with the serial number on the converter. Then place a check in the box beneath the list of converters. Then click the "Activate" button.
  Note : Make sure the serial number of the converter you select matches the correct number on the bottom of the converter.

6
The activation should be completed. Though Comcast states it could take up to 45 minutes, our experience was an immediate change of display on the converter to 4 number 8's, followed by the converter powering off. After powering it back it, the converter was activated and working.
  Note : Click the "Exit" button.

7
This task should now be complete. If not, review and repeat the steps as needed. Submit any questions using the section at the bottom of this page.

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